Department: 

Reports To: General Manager

Summary: Responsible for all aspects of operations at the hotel and provides support to the General Manager by performing the following duties.

Duties and Responsibilities include the following.  Other duties may be assigned.

• Assists the General Manager in his day to day operations.*
• Provides training to staff.*
• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.*
• Selects or assist in the selection of hotel staff and completes all new hire paper works.*
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.*
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.*
• Performs daily, weekly and monthly property inspections.*
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.*
• Performs sudden audits on rooms and other operating areas.*
• Provides effective leadership to hotel team members.*
• Assists the GM in in all aspects of business planning.*
• Responds to audits to ensure continual improvement is achieved.*

Supervisory Responsibilities:

Manages five subordinate supervisors who supervise a total of 40 employees in the Housekeeping, Restaurant, Maintenance, Food and Beverage, Front Desk Operations Department. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises  (non-supervisory). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, inventory software, payroll systems, internet software, human resource systems, order processing systems, contact management systems, Point of Sales systems.

Education/Experience:

Bachelor's degree (B.A./B.S.) from four-year college or university; and four to six years related experience and/or training.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, and walk. The employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. 

Department: Department of Sales & Marketing

Reports To: General Manager

Summary: Oversees and manages sales staff and reservations to ensure maximum revenue, promotional coverage and marketing opportunities are achieved, by performing the following duties.

Duties and Responsibilities include the following.  Other duties may be assigned.

• Maintains and promotes a team work environment with effective and clear communication amongst co-workers.*
• Ensures best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.*
• Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.*
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment.*
• Sets example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.*
• Ensure hotel meets or exceeds budgeted goals.*
• Follows and tracks company cross-sell procedures.*
• Utilizes company profile databases to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.*
• Organizes travel agent month and travel agent appreciation rates for slow months.*
• Assists with the development and implementation of promotions, both internal and external.*
• Creates a focus on attracting new business.*
• Attends and contributes to the monthly sales strategy meeting.*
• Updates and owns the sales strategy & sales plan with the general manager.*
• Reviews and approves any special corporate negotiated rates.*
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).*
• Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.*
• Recommends monthly room nights target goals for sales team members.*
• Participates in sales calls with members of sales team to acquire new business and/or close on business.*
• Develops and sends informative press releases to targeted lists highlighting all activities and promotions.*
• Maintains and expands corporate incentive programs via direct mail, personal visits etc.*
• Oversees and ensures the updating of rates, promotions on hotel website, and online travel agents without any rate parity.*
• Handles training of sales managers and staff.*
• Follows and promotes hotel standards with guests, co-workers.*
• Evaluates and drives the hotel’s participation in the various sales channels, market sales, event booking centers, electronic lead channels, etc.*
• Monitors all day to day activities of direct reports.*
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).*

Supervisory Responsibilities:

Manages two subordinate supervisors who supervise a total of 10 employees in the sales and marketing departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing, spreadsheet, accounting, internet, and project management software, human resources and contact management systems, as well as PowerPoint.

Education/Experience:

Bachelor's degree (B.A./B.S.) from four-year college or university; and eight to ten years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Project Management
• Communication Skills
• Professionalism
• Effective Presentation Skills
• Experience with Hilton systems (Delphi, PEP, etc.) is a plus.
• Proven track record of achieving and exceeding sales goals.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and talk or hear. The employee is occasionally required to stand, walk, use hands, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.